Frequently Asked Questions

Visiting Our location

Our location is a bit of an astray to locate, but is simple to reach. You can locate our business by searching for Cosmos Event Rentals on your navigation. If you search for us by the address, it will lead you to a alleyway next to a Metro PCS. Follow the alley until it ends, turn left and you will arrive shortly on the left-hand side. 

Is there a minimum order size?

There is no minimal order size. You are welcomed to look around our inventory and choose the options best for you. No matter the size, you have the option of having the equipment delivered to your location as well. We recommend you reserve your order as soon as you can to ensure the equipment is available.

Requesting A Quote

You can request a quote to see the cost of your order before making the reservation at no extra cost. You can add items to the cart and be given a total. The total is not the final cost since other options such as set-up or delivery must be added by our team. Our team will get back to you and sent over a estimate through your e-mail. From then, you can choose to reserve your order.

Will Call or delivery?

We do offer delivery for our equipment. Price varies on the distance of our warehouse to your location. You also have the option to pick up and return the equipment yourself as a “will call”. In order to pick up the equipment, we will need an U.S Drivers’ License. Will Call is available during our business hours. Delivery is available during and outside of our business hours. Certain items must be delivered by our crew such as canopies, dancefloors, staging and further more. 

Delivery And Pick-Up

Delivery and Pick-up are included as one cost on your order. They are done during our business hours. After hours is available at an additional cost. We understand some events are flexible and other have strict timing and requirements. We would work with you to ensure there is no delay on your event. 

Set-Up and Breakdown

You have the options for our crew to set-up and breakdown the equipment for an additional fee. These items can vary from chairs, tables, linens, and further more. Other items must be set-up by our crew for safety reasons. These items include canopies, dancefloors, staging and further more. Please talk to a representative for more questions about Set-Up and Breakdown.

Payment Terms

You have the choices of Cash, Check, Debit/Credit Card or Zelle. A deposit of 30% is needed to secure your order. The remainder of the balance must be completed by the delivery date. Payment after the delivery date is not an option.

Specialty Items

These will be items labeled on your orders if they qualify. Specialty items would be equipment that was ordered for the client that is not in our current inventory. These items are charged as normal. If the item(s) is removed from the order, it will be a 100% cancellation fee regardless of how many days from the delivery date. Please talk to a representative for more questions about specialty items. 

Changes to your order (Specialty Items Excluded)

You have up to 7 days before your delivery date to make changes to your order such as reducing or removing equipment without a cancellation fee. If changes are made within the 7 days, a 25% cancellation fee of the reduced or removed equipment will be added. If changes occur within 48 hours of the delivery date, a 50% restocking fee would be added. Changes day of delivery or at the location will be a 100% restocking fee will be made. Cancelling the order in full will result of your deposit not being refundable. 

Unused and Damaged Items

Items that were not used for the event are still charged and not given a credit due to the equipment not being available to be rented out to other customers. Items damaged by the client must be paid in full by the signee of the order. Orders exceeding $1000 will have a waiver fee added to the order in case of lost or damaged items. Partial or all of the waiver fee is returned within a week after the event.